Effective date: November 3, 2026
This Privacy Policy explains how East Valley Water Damage ("we," "us" or "our") collects, uses, shares and protects personal information. It applies to this website, eastvalleywaterdamage.com, and to information you give us when you call, email or hire us for water damage restoration or mold remediation in the Phoenix East Valley, Arizona.
By using this website or contacting us, you agree to the practices described here. If you don't agree, please don't use the website.
Information we collect
Information you give us
We collect the information you choose to share when you call us, email us or work with us. Depending on the job, this can include:
- Contact details, such as your name, phone number, email address and the property address
- Details about the problem, such as the source of the water or mold, when it started, and which rooms are affected
- Photos and videos you send us of the damage
- Insurance information, such as your insurance company, policy or claim number, and your adjuster's contact details, if you ask us to work with your insurer
- Billing information needed to prepare estimates, invoices and receipts
- Access details, such as gate codes, lockbox codes or the name of a tenant or property manager, if you provide them so we can reach the property
If you are a tenant, property manager or other representative contacting us about someone else's property, please share only the information needed to arrange the work.
Information collected during a job
When we inspect or work at your property, we record information needed to do the job and document it, including photos of the damage and the work, moisture readings, equipment logs, notes about materials removed, and signed authorizations or agreements.
Information collected automatically on the website
This website does not ask you to create an account or submit forms. When you visit, some technical information is collected automatically:
- Server logs. Our website host records standard technical data, such as your IP address, browser type, device type, the pages you request, the referring page and the date and time of your visit. Hosts use this data to deliver the site, keep it secure and diagnose problems.
- Analytics. We may use Google Analytics to understand how visitors find and use the site, such as which pages are viewed and when a phone link is tapped. Google Analytics uses cookies and similar technologies and collects information such as your device, browser, approximate location and on-site activity. You can learn how Google uses this data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics Opt-out Browser Add-on.
- Embedded maps. Our city pages include embedded Google Maps. When a page with a map loads, Google may collect information such as your IP address and may set cookies under its own privacy policy at policies.google.com/privacy.
Our fonts and images are served from our own website, so loading them does not send your information to font or image providers.
Phone calls
When you call us, our phone service provider processes information about the call, such as your phone number and the date, time and length of the call, so we can answer and return calls.
How we use information
We use personal information to:
- Answer your call or email and give you guidance about your situation
- Schedule inspections, send crews and get access to the property
- Inspect, document and perform water damage restoration, mold remediation and repair work
- Prepare scopes of work, estimates, invoices and receipts, and collect payment
- Provide documentation to your insurance company or adjuster when you ask us to
- Follow up about a job, warranty questions or customer service
- Maintain business, tax and legal records
- Operate, secure and improve this website and understand which content is useful
- Protect our rights, prevent fraud and comply with the law
We do not use your personal information to make automated decisions that have legal or similarly significant effects on you.
How we share information
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only in these situations:
- Your insurance company and adjuster, when you ask us to communicate with them or send them documentation about your claim
- Property owners, tenants and managers, when they are involved in the job and sharing is needed to complete the work
- Other trades, such as a plumber, roofer or HVAC contractor, when you ask us to coordinate with them or share our moisture readings and photos
- Service providers that help us run the business, such as website hosting, email, phone service, scheduling, accounting, payment processing and analytics providers. They may use the information only to provide services to us.
- Legal and safety reasons, when we believe disclosure is required by law, subpoena or court order, or is necessary to protect the rights, property or safety of our customers, our employees or others
- Business transfers, if our business is sold, merged or reorganized, in which case information may transfer to the new owner subject to this policy
Photos of your property
We photograph damage and our work to document the job and support insurance claims. We will not use photos of your property in advertising or on this website without your permission. If we do use a photo with permission, we will not show your address, your family members or other details that identify you.
Some photos on this website are licensed stock images used for illustration. They do not show our customers' properties.
Cookies and your choices
This website does not set its own advertising cookies. Cookies may be set by Google Analytics, if it is enabled, and by embedded Google Maps. You can control or delete cookies through your browser settings, and most browsers let you block third-party cookies. Blocking cookies does not stop the main content of this website from working.
Some browsers send a "Do Not Track" signal. Because there is no common standard for how websites should respond to it, this website does not respond to Do Not Track signals.
How long we keep information
We keep personal information for as long as needed for the purposes described in this policy. Job records, photos, moisture logs and invoices are generally kept for as long as needed to complete the work, support insurance claims, honor any workmanship commitments, and meet tax, accounting and legal requirements. When we no longer need information, we delete it or make it anonymous.
How we protect information
We use reasonable administrative, technical and physical safeguards to protect personal information, such as limiting access to the people who need it to do their jobs and using reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not email us full payment card numbers.
Your rights and choices
You can contact us to:
- Ask what personal information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete information we no longer need, subject to records we must keep for legal, tax, insurance or warranty reasons
- Ask us to stop contacting you with follow-up messages that are not about an active job
Depending on where you live, privacy laws may give you additional rights. We will respond to requests within the time the law requires, or within a reasonable time where no deadline applies. To protect your information, we may need to confirm your identity before acting on a request. We will not treat you differently for exercising your privacy rights.
Children's privacy
This website and our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Links to other websites
This website links to outside websites, such as government agencies, industry organizations and Google services. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time, for example when we change the tools we use or how we operate. We will post the updated policy on this page and change the effective date above. Significant changes will be noted on this page.
Contact us
If you have questions about this policy or want to make a privacy request, contact us:
East Valley Water Damage
Phone: (866) 599-0295
Email: sales@eastvalleywaterdamage.com